At Luvessiq, we recognize that trust is the foundation of any shopping experience, especially when it comes to finding the right handbag. Our approach to returns and refunds is built on transparency and fairness, ensuring that our customers in Singapore feel secure with every purchase. This policy is designed to align with the Personal Data Protection Act (PDPA) and local consumer protection standards while meeting all requirements for digital advertising transparency.
To foster a relationship of total transparency, we exclusively utilize Cash on Delivery (COD) as our payment method. This allows you to verify the arrival of your package at your doorstep before any physical transaction occurs. By removing the need for upfront digital payments, we aim to provide a straightforward and secure experience for all our users.
We provide a 30-day window from the calendar date of delivery for you to evaluate your purchase. If you find that the handbag delivered to you is damaged or do not match the specific item you ordered, you are eligible to initiate a return request. We believe this duration offers ample time to ensure that the product you received meets the descriptions provided on our platform.
A return can be initiated under specific circumstances to ensure fairness for everyone. We accept returns if:
To start this process, please reach out to us at contact@luvessiq.com . We ask that the items remain in their original condition, including any packaging provided, to facilitate a smooth inspection.
Once we review and accept your return request, we handle the logistics. We arrange for a courier to pick up the item at a time and location in Singapore that fits your schedule. Our goal is to make the physical return of the goods as convenient as the initial delivery.
Furthermore, we do not believe in hidden costs. The return process is completely free. We do not impose any restocking fees or shipping charges for returning damaged or incorrect items.
After the returned handbag reaches our facility, our team spends 1 working day conducting a thorough inspection. This step ensures that the claim aligns with the condition of the product. Once the inspection is complete and the return is officially approved, you have two primary options:
1. Exchange: If the specific item is available in our current stock, we can send a replacement to you immediately.
2. Full Refund: If an exchange is not possible or if you prefer a reversal of the transaction, we will initiate a refund.
Since our primary transaction method is COD, we do not have a digital payment to "reverse" in the traditional sense. Therefore, all refunds are processed through bank transfers.
When a refund is approved, we will contact you via contact@luvessiq.com to request your bank account details. It is essential that the information provided is accurate to prevent any delays. In compliance with the PDPA , your banking details are used strictly for the purpose of completing the transfer and are handled with the highest level of confidentiality.
Once we receive your correct banking information, we process the transaction on our end within 1 business day. However, the time it takes for the amount to show up in your personal balance depends on your specific banking institution. Typically, this takes between 9 to 10 business days . We appreciate your patience during this period as the banking systems finalize the movement of funds.
In every step of the return and refund journey, Luvessiq adheres to the PDPA. Whether we are coordinating a pickup or requesting bank details for a refund, we only collect information that is necessary for the task. We ensure that your personal data is protected and never shared with unauthorized third parties.
If you have any questions regarding your order or this policy, please connect with us at contact@luvessiq.com . We are here to ensure your experience with our handbags is handled with professionalism and integrity.