This Shipping Policy outlines the procedures and expectations regarding the movement of goods from Luvessiq to your doorstep. We aim for a straightforward process that respects your time and your data, adhering to the standards of the Personal Data Protection Act (PDPA) of Singapore and Google’s advertising requirements.
Getting your selected handbag to you involves a structured timeline. We focus on accuracy and efficiency to ensure that the item you see on our website arrives at your location in excellent condition. By shopping with us, you acknowledge the timelines and requirements outlined below.
Every order placed with Luvessiq undergoes a specific internal sequence before it leaves our facility. We dedicate 1 working day to internal processing. During this window, we verify the order details, prepare the packaging, and perform a final quality check. This single-day period is essential for maintaining the integrity of our inventory management and ensuring that the correct item is prepared for transit.
Once this internal phase concludes, your package is handed over to our local delivery partners. We do not rush this stage, as precision during the packaging phase prevents errors later in the journey.
Our operations are centered entirely within Singapore. We do not provide international shipping, choosing instead to focus our resources on serving the local community.
We believe that the price you see for a handbag should be the price you pay at checkout. Therefore, every delivery made within the borders of Singapore is completely free of cost. There are no hidden fees or additional surcharges added during the final stages of your purchase. Whether you are located in the heart of the city or in more residential areas, the delivery remains complimentary.
To provide a clear expectation of when your handbag will arrive, we combine our processing time with the transit time.
Please note that "working days" refer to Monday through Friday, excluding public holidays in Singapore. While we aim for the faster end of this window, local logistics conditions may occasionally require the full three-day period.
To ensure a successful arrival, we rely on the details provided during the checkout process. It is vital that you provide a complete and accurate physical address. Because our logistics partners operate on tight schedules, missing unit numbers or incorrect postal codes can result in significant delays or unsuccessful attempts.
Luvessiq cannot be held responsible for items that fail to arrive due to incorrect address data provided by the user. We encourage you to double-check your entry before finalizing your purchase to ensure a seamless experience.
In the course of fulfilling your order, we must share specific details with our delivery partners, such as your name, contact number, and physical address. In compliance with the Personal Data Protection Act (PDPA) , we only share the information strictly necessary for the physical delivery of your goods.
Our partners are prohibited from using your data for any reason other than completing the delivery. We handle your personal details with a focus on security and legal adherence, ensuring your privacy is respected throughout the shipping cycle.
Should any questions arise regarding the status of your package, or if there is a delay due to unforeseen circumstances, we will reach out to you via the email address provided: contact@luvessiq.com . We maintain open lines of communication to ensure you are informed about the progress of your handbag from our facility to your home.
By maintaining these standards, we ensure that our shipping practices remain transparent, compliant with Singaporean regulations, and aligned with the professional expectations of global advertising platforms.