These Terms and Conditions govern the relationship between Luvessiq and individuals who access or use our website to purchase handbags. By navigating our platform or placing an order, you agree to the rules and practices detailed here. We operate in full alignment with the Personal Data Protection Act (PDPA) and the consumer protection laws of Singapore, ensuring that your rights are upheld and our operations remain transparent for digital advertising standards.
By using this website, you confirm that you are at least the age of majority in Singapore and possess the legal authority to enter into a binding agreement. If you do not agree with any part of these terms, you should refrain from using our services. These terms apply to all visitors, including those who browse, vendors, and customers.
We aim to represent our products as clearly as possible. However, digital displays can vary, and we cannot ensure that the color or texture seen on your screen will ideally match the physical item. All descriptions and pricing are subject to change without notice. In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price and will notify you via contact@luvessiq.com .
To maintain a high standard of security and simplicity, Luvessiq utilizes a Cash on Delivery (COD) model for all transactions within Singapore. This means you do not provide digital payment information at the time of checkout. You are responsible for having the exact amount ready in physical currency when the courier arrives at your doorstep. This method is chosen to ensure you only pay once the product has physically reached your location.
As outlined in our shipping guidelines, every order requires 1 working day for internal processing and packaging. Following this, delivery within Singapore typically takes 1 to 2 working days, resulting in a total window of 2 to 3 working days for your order to reach you.
While we provide delivery free of cost, you must ensure that the shipping address provided at checkout is accurate. Luvessiq is not responsible for failed deliveries resulting from incomplete or incorrect address details.
We understand that circumstances can change. You may request to cancel your order at any time until the moment it has been shipped.
Because we begin our internal processing and packaging immediately to ensure timely delivery, this cancellation window is limited to the 1 working day processing period. Once an order has been handed over to our logistics partners and is in transit, it can no longer be canceled. If you miss the cancellation window, you may still utilize our return and refund process once the item arrives, provided it meets the criteria for a return. To request a cancellation, please email contact@luvessiq.com with your order details as soon as possible.
Our commitment to your satisfaction includes a 30-day return window for items that are damaged or incorrect.
In compliance with the Personal Data Protection Act (PDPA) of Singapore, Luvessiq is dedicated to protecting your personal information. We collect data such as your name, contact number, and address solely for the purpose of fulfilling your orders and improving our service.
We do not sell your information to third parties. Data is shared only with necessary partners, such as logistics providers, to ensure your handbags reach you. You have the right to access, correct, or withdraw consent for the use of your data by contacting our team. By using our site, you acknowledge that you have read our Privacy Policy and consent to these data practices.
You are prohibited from using our website or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any international or local regulations in Singapore. You may not upload or transmit viruses or any other type of malicious code that could affect the functionality of our service or any related website.
Luvessiq shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind, including lost profits or lost savings, arising from your use of any of our products or our website. Our liability is limited to the maximum extent permitted by the laws of Singapore.
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Singapore.
We reserve the right to update or change any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
For any questions regarding these terms, or to discuss an order, cancellation, or return, please reach out to our team at contact@luvessiq.com . We are committed to providing a transparent and professional shopping experience for all our customers in Singapore.